PRIVACY POLICY

At The Brueys, we care deeply about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or stay with us in any of our locations in Japan or Bali.

1. Who We Are

We are The Brueys – a boutique hospitality group offering luxury stays, vibrant restaurants, and unforgettable experiences across Japan and Bali.

Our websites (including any subdomains or landing pages related to our lodges, restaurants, or retreats) are operated by our team and trusted partners.

2. What Information We Collect

We may collect the following types of information from you:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Nationality

  • Payment details (via secure third-party payment processors)

  • Booking information

  • Passport or ID (only where required by local law

Device & Usage Data

  • IP address

  • Browser type

  • Device type

  • Pages visited and time spent on site

  • Referral links

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

  • Process and manage your bookings

  • Communicate with you about your reservation or inquiry

  • Improve our services and guest experience

  • Send updates, special offers, or newsletters (only if you opt in)

  • Comply with local laws and regulations

4. Legal Grounds for Processing

We only collect and process your data when we have a legal reason to do so. This may include:

  • Consent (when you opt in for emails)

  • Contractual necessity (for managing bookings)

  • Legal obligations (e.g. tourism laws in Japan and Indonesia)

  • Legitimate interests (for improving our services)

5. How We Store and Protect Your Data

We store your information securely and only for as long as necessary to fulfill the purposes stated above or comply with legal obligations. We use encryption, access control, and other technical safeguards to protect your data.

6. Sharing Your Information

We may share your information with:

  • Our local teams in Japan and Bali (for on-the-ground guest support)

  • Trusted third-party service providers (e.g. booking platforms, payment gateways, newsletter tools)

  • Local authorities, only when legally required

We do not sell or rent your personal data.

7. International Data Transfers

As we operate in both Japan and Indonesia, your data may be transferred between these countries. We ensure that any data transferred is handled with a high standard of care and in accordance with local privacy laws.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise your rights, please contact us via the email below.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. booking platforms or social media). We are not responsible for the privacy practices of those websites. Please review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our services. When we do, we’ll update the “Effective Date” at the top of this page.

11. Contact Us

If you have any questions, concerns, or requests about your privacy, you can reach us at:

📧 thebrueys@thebrueys.com